Contact Our Team
If you need help with your account, a technical issue, or have general feedback, our support team is ready to assist. We handle verification queries, deposits and withdrawals, bonus questions and site access. Contact us via the channels below for a quick response; we aim to resolve account-related matters promptly and give clear guidance on verification and payment queries. Support is available in English during normal UK hours and emergency monitoring runs 24/7. Live chat is available during working hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (ticketed support; reply within 24 hours; UK-based team) |
| General enquiries | [email protected] (business queries; Mon-Fri response) |
| Affiliate enquiries | [email protected] (partnerships; UK-based contacts) |
| Phone | +44 20 7946 0823 (calls answered Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Assistance
Email is the preferred contact method for detailed requests, account-related issues, or situations requiring explanations or documents. Please email [email protected] with a clear subject line and up-to-date contact details so we can respond quickly. Include your account ID and a brief summary of the issue to help us process your request without delay.
Send Us a Message
Contact Spintropolis support Name Email Message Send messageAccount help and settings can also be found in your Spin Tropolis profileResponse Time
Our support team aims to respond to most enquiries within one business day. Simple requests like account help or payment questions are usually handled quickly; more complex issues such as detailed verification, security checks or payment investigations may take longer depending on their nature and any required documentation. We’ll keep you updated on progress and provide an estimated timescale where possible.
Feedback
We’d love your feedback. Share suggestions or ideas to improve the site and services, big or small. Every message is read and considered by our team, and feedback is used to shape fixes, new features and improvements to the user experience. Use the feedback form to tell us what you’d like to see.