Privacy Statement

At Spintropolis we take your privacy seriously. This page explains what personal and technical information we collect when you use our site, how we use and protect that information, and the choices available to you. We aim to keep our practices clear so you can manage your account and privacy with confidence.

Types of data we collect

We collect information that is necessary to operate your account and provide our services. This includes personal data you give us directly, technical information collected automatically, and transactional records of your activity on the site.

Personal data

Personal data covers name, date of birth, email address, contact details, proof of identity and address where required, and payment details for deposits and withdrawals. We also keep account credentials and any documents submitted for verification.

Technical data

Technical data includes IP address, device and browser type, operating system, time stamps, and other diagnostic information collected automatically to deliver the service and keep accounts secure.

Transactional data

Transactional data refers to your play history, bets, deposits, withdrawals, bonus activity and related timestamps. We store this data to process payments, resolve disputes and comply with internal checks.

How we use your information

We use data to create and manage your account, process transactions, verify identity, prevent fraud, and deliver customer support. We may also use aggregated or anonymised data for analysis to improve service performance and user experience.

Data protection practices

We protect personal information using technical and organisational measures appropriate to the sensitivity of the data. Access to personal data is restricted to authorised staff and service providers who need it to perform their duties. We regularly review our security controls and monitor access to help prevent unauthorised use.

Cookies and tracking technologies

We use cookies and similar tracking tools to remember preferences, provide personalised features, and analyse site usage. You can manage cookie settings via your browser or device. Some site features may be limited if cookies are disabled.

Information sharing and third parties

We may share personal data with third-party service providers where necessary to operate our services - for example payment processors, identity verification, fraud prevention, analytics and technical hosting providers. We require these parties to protect your information and to use it only for the agreed purposes.

User rights

You have the right to access the personal data we hold about you and to request correction or deletion where applicable. You may also request restriction of processing or object to certain uses of your data. In some cases we may be unable to fulfil a request if we must retain information for legal or regulatory reasons.

Access, correction and deletion of data

To request access, correction or deletion of your data, contact our privacy team at [email protected]. We will respond and explain the next steps. If you have concerns about how we process data, you may also seek independent advice from the relevant supervisory body in your country.

Policy updates

We may update this policy from time to time. When changes are significant we will notify registered users through the account area or by email. If you continue to use our services after an update, you accept the revised policy. For clarity, this policy applies to Spintropolis and related operating sites such as Spin Tropolis where indicated.