Responsible Gambling

At Spintropolis we take responsible gambling seriously. We want players to enjoy their time with us while keeping play safe and controlled. This page explains the principles we follow, the account controls we offer, and where to go for support if gambling stops being fun.

Our player protection principles

We aim to protect vulnerable players through clear policies and practical tools. We believe in transparent communication, fair play, and quick access to help. We will act on reports of problem gambling and provide options to manage activity, spending and time spent on the site.

Activity-control tools

You can use a range of controls from your account area to manage how you play. These tools are available to all players and are designed to be simple to set up and change as your needs evolve.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be lowered at any time and increases will usually be subject to a cooling-off period for your protection.

Loss limits

Loss limits help you cap how much you spend over a chosen period. Applying a loss limit reduces risk and gives you better control over play finances.

Time limits and session controls

Use session reminders, play-time limits or take a short account break to limit how long you play in a sitting. These options help prevent long sessions and encourage regular pauses.

Self-exclusion and account breaks

If you need a longer break we offer temporary account suspensions and full self-exclusion. Self-exclusion closes your account for a chosen period and removes access to promotional material. To request self-exclusion or an account break, contact support via [email protected].

Recognising signs of problematic behaviour

Common signs include chasing losses, spending more than planned, borrowing to gamble, or hiding gambling activity. If you notice these behaviours in yourself or someone close to you, consider using the controls above and seek help.

Practical tips for staying in control

Set realistic limits before you start, stick to a budget, avoid gambling when upset or under pressure, and keep gambling as a form of entertainment rather than a way to make money. Regularly review your account activity to spot changes in behaviour early.

Professional help and support organisations

If you need confidential advice, contact recognised UK support services such as GamCare, BeGambleAware or Gamblers Anonymous. These organisations provide free counselling, practical tools and guidance for relatives. If you need assistance managing your account here, our team is ready to help at [email protected].